Frequently Asked Questions

Welcome to the OLYMCURT FAQ page. We're here to provide clear answers to your most common questions. If you need more help, feel free to contact us — we’re happy to assist.

1. How long will it take to receive my order?

Our standard delivery timeframe is:

  • Handling time: 1–2 business days
  • Transit time: 4–6 business days
  • Total estimated delivery: 5–8 business days

You can learn more on our Shipping Policy page.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.
No minimum spend required.

3. Where is OLYMCURT located?

We are proudly based in London, United Kingdom.
Our products are available exclusively online for UK customers.

4. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • Diners Club
  • Discover

5. What if I receive a defective product?

We sincerely apologise if this happens. If your item is defective, please contact us within 30 days of delivery and we’ll provide a replacement or refund.
See our Returns & Refunds Policy for full details.

6. Can I cancel my order after it’s placed?

Yes — we offer a 24-hour cancellation window.
To cancel, email us at support@olymcurtlondon.com within 24 hours of your purchase.

7. What is your return policy?

We offer a 30-day return policy on all items. Products must be unworn, in original packaging, and returned with proof of purchase.
Visit our Returns & Refunds Policy for full instructions.

8. When will I receive my refund?

Once we receive and inspect your return, your refund will be issued to your original payment method.
Please allow up to 14 business days depending on your bank/payment provider.

9. Do your products come with a warranty?

Yes — all items include a 30-day satisfaction guarantee from the delivery date.
If there’s any issue, we’ll make it right.

10. How can I contact customer support?

You can reach us via:
📧 Email: support@olymcurtlondon.com
📞 Phone: +44 7575 848556
🕘 Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

11. Do you ship internationally?

No — we currently ship only within the United Kingdom.

12. Do you have a physical store I can visit?

Not at this time. OLYMCURT is an online-only brand, allowing us to offer better prices, flexibility, and access across the UK.

13. Can I place a bulk order for a business or event?

Yes! For all bulk or custom order inquiries, please contact our support team.
We’ll be happy to discuss your needs.

14. Can I exchange a product for another size or item?

We don’t offer direct exchanges. Instead, return the original item and place a new order for the size or style you prefer.
More details are in our Returns Policy.

15. How can I track my order?

You’ll receive a tracking link by email once your item ships.
You can also visit our Track Your Order page to follow the status of your delivery.

Still Need Help?

📧 Email: support@olymcurtlondon.com
📞 Phone: +44 7575 848556
📍 Address: 128 City Road, London, United Kingdom, EC1V 2NX

We do our best to reply within 24 hours, Monday to Friday.

We aim to reply within 24 hours.